E-Commerce Operations Lead

Head Office
Posted 2 months ago

Since our inception in 2010, OAK+FORT has curated collections that reflect our design philosophies. OAK + FORT is a belief that fashion should be uncomplicated and thoughtfully designed. We are not distracted or fettered by trends. We will continue to provide attainable luxury to like-minded individuals.


As E-Commerce Operations Lead, you are responsible for supporting, facilitating and ensuring smooth daily operations of the website through daily audits and coordination of product movements through to product uploads.  You are also required to participate in the coordination and implementation of online promotional initiatives.


  • Perform website audits on a daily basis and ensure all products and categories are correct and cohesive;
  • Identify and work closely with the IT department to resolve website deficiencies and optimize user experience;
  • Assist and support E-Commerce Assistants to complete their assigned tasks on time;
  • Ensure all products of incoming shipments are thoroughly audited for website upload;
  • Ensure all photo-edits meet quality standards for website upload, assist with editing when required;
  • Assist with the onboarding and training of new team members;
  • Proactively provide feedback on team members’ performance to the management team;
  • Inspire and motivate the team through relationship building and demonstrating leadership qualities;
  • Support with monitoring website inventory level, identify, report and resolve discrepancies;
  • Stay informed of new products, prices and competitor promotions in the market, suggest promotional initiatives to enhance sales;
  • Support with the execution of all online marketing initiatives, provide feedback and propose ideas to better maximize sales through special events;
  • Adhere to OAK + FORT’s Loss Prevention Policies to prevent/deter internal and external loss
  • Support with enforcement of loss prevention measures;
  • Work closely with the E-Commerce and IT team to assist with the mitigation of risks from online purchases;
  • Perform other duties or projects as assigned.


  • 1+ year of work experience in e-commerce or a similar capacity
  • Experience with Adobe Creative Suite including Photoshop, Illustrator and InDesign
  • Experience working in the fashion retail industry is an asset
  • Experience optimizing images for web and photo-editing
  • Familiar with E-Commerce platforms and Content Management System (CMS)
  • Effective communication skills; written, verbal in addition to listening skills
  • Exceptional attention to detail
  • Strong work ethic and a can-do attitude
  • Connects with the OAK + FORT aesthetic
  • Ability to manage multiple tasks with tight deadlines
  • Exceptional project planning and managing skills

Job Features

Job CategoryHead Office

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